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| Challenge |
M&Y Data Solutions client is a market leader in the provision
of document management and imaging services, scanning over 15
million pages every month. As an essential component of its
document management services, the client required a superior
data capture service provider that could accurately capture
large volumes of data from images within four to twenty-four
hour turnaround times and offering cost effective prices.
The client was becoming increasingly dissatisfied with internal
data quality and training issues, increasingly short turnaround
times, peaks and troughs of workload, and a saturated bureau
market meaning low returns.
The client realized that they needed to change quickly in order
to successfully deliver more complex and time critical solutions
that were being continuously encountered in the marketplace. |
| Solution |
After a month of discussions, the client decided to put M&Y
Data Solutions claim to address all of the above shortfalls
to the test. The client was delighted with the outcome and now
after more than 4 years of successfully working together, M&Y
Data Solutions manually data capture more than 40 million characters
every month from approximately 2 million images for the client.
The daily process begins with the client scanning all paper
documents within their large document imaging facility, which
maintains approximately 50 high speed scanners. After scanning
is complete, all scanned images are uploaded to M&Y Data
Solutions dedicated ftp server. Upon notification from the client,
M&Y Data Solutions global delivery centre in China begin
to download the scanned images, whereupon the scanned documents
are distributed to permanently assigned operators for data capture.
Data entry operators key and verify all data contained within
the images to achieve guaranteed accuracy levels of 99.99%.
Within the required turnaround time, the data capture results
are collected and presented in the required format as specified
by the client and uploaded to M&Y Data Solutions ftp server.
M&Y Data Solutions data quality is further enhanced by providing
exception reports, which are primarily used to highlight poor
image quality and illegible handwritten characters.
Over the years, M&Y Data Solutions has built a strong business
relationship with the client. M&Y Data Solutions are now
a well established part of the clients business and are essential
to their growth into the wider marketplace. The client has direct
contact at all times with M&Y Data Solutions in the UK who
coordinate and control the management of the business development
and workflow processes. |
| Benefits |
"The offshore data capture service provided by M&Y
Data Solutions is critical to our company.
By outsourcing our data capture requirements to M&Y Data
Solutions, the outcome has had a dramatic impact on our business
of which we have: increased profit, increased revenue, decreased
turnaround times, maintained a high level of consistent accuracy,
improved our ability to take on larger projects without requiring
an equivalent scaling of infrastructure and improved staff morale.
Matthew Cule is in contact with our company on a regular basis
to ensure M&Y Data Solutions are delivering the quality
of service we require and assisting us in expanding our business.
This is a true business partnership, demonstrating how top companies
are innovating to challenge the world and how M&Y Data Solutions
- a distributed service organization can succeed on a global
scale." |
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--- Clive Gutteridge, Operations
Manager |
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