Contact Centre

In the competitive landscape of 2010, companies realize that they must invest in excellent customer service to increase loyalty of their customers. However, with increased competition, there is also an increased margin pressures that makes it difficult for companies to invest in enhancing the customer experience.

Outsourcing contact centre processes can give customer contact the focus it deserves while keeping costs in check. From a voice perspective, M&Y is well positioned to be the primary contact centre for a Global company’s Asian region. We have voice language capability in Cantonese, Mandarin, Japanese, Korean, Thai, Indonesian, Malay and Russian. We have email and chat capability in virtually all major European languages.

M&Y offers the following contact centre services:

Customer Acquisition

Telesales
Order-Taking
Order-Fulfilment
Payment Authorizations
Reservations

Customer Support

Customer Services
Reservations
Complaint Handling
Technical Support
Help Desk

Customer Retention

Loyalty Programs
Quality Surveys
Escalation Desks

Why M&Y for Contact Centre?

Ability to service all major Asian languages
Real experience working in global environments
Multiple delivery centres in China allow for good language coverage and disaster recovery
High employee retention rate