Retail & Ecommerce

In the competitive landscape of 2010 and beyond, retailers understand that they need to focus on differentiation. Many times that differentiation comes through excellent customer service. How can retailers invest adequately in CRM while catering to an even more cost-conscious consumer?

Outsourcing certain customer related functions can give CRM the focus it needs cost effectively. In addition, outsourcing back-office functions such as F&A and HR can help lower overall company costs, allowing retailers to focus their attention on delivering and selling products. M&Y offers the following services to their Retail & Ecommerce clients:

Sales

Online campaign management
Telesales
Chat Sales
Order Taking & Fulfilment

Customer Care

Customer support (Multi-channel)
Feedback Management

Cross-Industry

Why Should Retail Companies Outsource?

Increase CRM initiatives cost effectively
Manage seasonal peaks and valleys inherent in the retail industry
Gain access to new technology with minimal investment
Decrease operating costs significantly
Ability to focus on core retailer activities