Telecommunications

The telecommunications industry is arguably the fastest moving industry today. New technology and products come to market on a daily basis. This fast paced environment places stress on the entire chain from manufacturing suppliers to retailers. Outsourcing certain processes is a must in this environment as it is very difficult to be agile across a broad set of functions. M&Y offers the following services in the telecommunications space:

Customer Acquisition

Order Entry
Order Fulfilment
Contract Management
Lead Generation
Outbound Sales

CRM

Inbound Contact Centre
Monitoring Service Requests
Reporting

Sales & Contract Administration

Order Provisioning and Order Management

Cross-Industry

Why Should Telecoms Outsource?

Ability to change to market demands quickly
Assistance is managing peaks and valleys in volume
Gain access to new technology with minimal investment
Minimize investment in infrastructure
Decrease operating costs significantly